At Derwent Ferries we take your privacy and personal information security very seriously. This policy relates to all personal information obtained directly or indirectly, from employees, customers, suppliers, and others.
1.1 This statement sets out how we collect, use and disclose your personal information under the Privacy Act 1988 (Cth).
3 Why We Collect Information
3.1 Derwent Ferries collects the personal information required for the provision and promotion of our products, services and activities.
3.2 This information assists in the internal administration and operations including meeting legal obligations, accounting, record keeping, communication with customers and managing customer questions about our service, archiving, product development and staff training.
4 Types of Information Collected
4.1 The kind of information we collect may include your name, company, title, address, telephone, fax, email and payment details.
4.2 We may also collect information about your use of our products and services, and any preferences you tell us about.
4.3 We do not collect sensitive information such as your political or religious beliefs, ethnic background, or sexual preference.
4.4 Credit card information is held for accounting and record keeping purposes as payment for our products and services. It is not given to any other party or used for any other purpose.
5 How the Information is Collected
5.1 Generally, we collect information directly from you, such as when you request a product or service, in the course of providing you with a product or service, or when you have other dealings with us.
5.2 We may collect and update that information over the phone; over the internet; in person (either through Derwent Ferries directly or through an agent); when you write to us; or if you participate in marketing campaigns.
5.3 We may also collect personal information through third parties such as travel agents, wholesalers, booking agents and tourism associations.
5.4 All information collected by Derwent Ferries is collected by lawful and fair means and is provided voluntarily to us or our agents.
6 Internet Specific Data Usage
6.1 Google Analytics
6.1.1 Derwent Ferries website may use Google Analytics, a web analysis service provided by Google. Inc., to help us analyse and prepare reports on website use.
6.1.2 The information collected includes how often users visit a site, what pages they visit, what links they click, what geolocation the visit originated in, what browser they use, what operating system they use, and what other sites they used prior to coming to one of our sites.
6.1.3 Google Analytics collects the IP address assigned to you on the day that you visited one of our websites, rather than any identifying information. The information collected by Google Analytics is governed by Google Analytics’ Terms of Service, which can be found here: http://www.google.com/analytics/terms/us.html.
6.1.4 You can opt out of Google Analytics. For more information on how to do so visit http://tools.google.com/dlpage/gaoptout, or you can prevent Google Analytics from recognising you on return visits to this website by disabling cookies on your browser.
6.2.1 “Cookies” are pieces of data that are stored on your hard drive/web browsers containing details about your use of our websites. Cookies do not provide us with identifying information about you, they anonymously track usage of our websites, so that we can improve users’ experience. You can disable cookies and still use our website, however in doing so, you may be unable to access certain pages.
6.3 IP Addresses
6.4 We use IP addresses to analyse trends, administer our websites, track use movements on our websites, and gather broad demographic data for aggregate use, which we may share with our related entities, business partners and advertisers. IP addresses are not linked to any information that could identify you.
7 How the Information is Stored
7.1 We store personal information in different ways including in physical and electronic form, via cloud and other third party data storage providers.
7.2 In doing so, we have taken steps to protect your personal information from misuse, loss and unauthorised access, modification and disclosure.
7.3 In some circumstances we may need to disclose your personal information to overseas recipients for data storage. If so, this information is likely to be stored in New Zealand and the USA. As data storage can be assessed from various countries via an internet connection, it is not always practicable for us to know what country your personal information may be held in. As such, disclosure may sometimes occur in countries other than those listed.
7.4 If your personal information is no longer needed, we take reasonable steps to destroy that information or ensure that it cannot be used to identify you.
8 Disclosure of Information
8.1 We will not sell, rent or trade your personal information without your consent.
8.2 We may disclose information about you to outside contractors where we believe it is necessary to carry out specialised activities on our behalf.
9 External Sites and Suppliers
9.1 Derwent Ferries attempts to link only to sites and deal with suppliers which have a similar respect for your privacy.
9.2 We are not responsible for the content of the privacy practices employed by other sites.
10 Access to Personal Information
10.1 You have a right to access all personal information that Derwent Ferries collects and holds about you, and to make suggestions and representations about the accuracy of that information.
10.2 Access can be requested in accordance with the details as below.
10.3 Access will be provided free of charge for information that is easily accessible.
10.4 Where the request is for details which are not easily accessible, a fee may be charged commensurate with the costs of obtaining that information.
10.5 In some circumstances we are not required to provide personal information. If we refuse to do so, such decisions will be made in accordance with the law and we will provide our reasons for doing so.
11 Marketing Promotions
11.1 We may use or disclose your personal information (excluding sensitive information) for direct marketing purposes.
11.2 We will only use or disclose your sensitive information for the purposes of direct marketing if you have consented to the information being used or disclosed for the purpose of direct marketing.
11.3 We may conduct direct marketing via email, in person, when you complete a form and via social media platforms.
11.4 If you are receiving marketing information from us, our related entities or our business partners, you have opted to join our mailing list via our website, Facebook, by direct request, or you are personally invited to one of our events.
11.5 Should you wish to be removed from our mailing list, you can unsubscribe via the ‘unsubscribe’ link supplied at the bottom of all electronic direct marketing.
11.6 You can also unsubscribe by contacting us as below.
11.7 If you request to no longer receive direct marketing material, we will process your request within a reasonable period after the request is made.
12.1 If you have any issues about the way we handle your personal information or wish to make a privacy complaint, please contact us using the contact details as listed below.
12.2 We undertake to promptly acknowledge and investigate any reasonable complaint about the way we manage personal information.
12.3 If you are not happy with the outcome of our investigation or we have not replied to you within a reasonable time, then you can raise you concern with the Office of the Australian Information Commissioner (“OAIC”) on 1300 363 992 or firstname.lastname@example.org or GPO Box 5218 Sydney NSW 2001 or www.oaic.gov.au/privacy/making-a-privacy-complaint.
13 Contact Us
13.1 If you have any questions about this policy or if you wish to update information we hold about you, or make a complaint, please contact us as below.
13.2 Our contact details are:
GPO Box 511
Hobart TAS 7001
Telephone 03 6240 1893